We all need help every now and again and our goal in Data Operations is to get you that assistance as quickly as possible. With that though in mind we have two ways to get you help.
One – WE have partnered with Structured as our Managed Service Provider (MSP). They can address most issues that happen on your computer.
Two – Data Operations department
Contacting Structed is a two-step process.
On your desktop there is a shortcut named “Help Desk Chat” Double clicking this icon will open your browser and provide you a form to fill out.
The form asks six questions. Once you have completed the from just click on the button on the bottom right “Initiate Chat”
- First name
- Last name
- Phone (recommend your office phone)
- Secondary phone (recommend your cell phone – or leave blank)
- Description (maximum length is 200 characters)
Once you initiate the chat a chat window will pop-up while a Structured support technician is found (normally less than 60 seconds)
Once the technician is online Structured can assist
Contacting Data Operations is a one step process
Create a new email and describe your issue. Feel free to add screen shots etc.
Send this email to